Privacy Policy
Last updated: 14 March 2025
1. Introduction
Sundara ("we", "us", "our") operates the yacht charter service based at 71/9 Railay East Road, Ao Nang, Krabi 81000, Thailand. This policy explains what personal information we collect when you use our website or contact us to arrange a charter, how we use it, and what rights you have regarding your data.
If you have questions about this policy, please write to us at [email protected].
2. Data We Collect
We collect only the personal information necessary to respond to your enquiry and arrange your charter. This includes:
- Your name and email address, provided via our contact form
- Your phone number, if you choose to provide it
- Any dietary requirements or preferences you share with us
- Technical data collected automatically by our website (IP address, browser type, pages visited) via cookies and analytics tools
We do not collect payment card information directly. Payments, where processed digitally, are handled by third-party payment processors who operate under their own privacy terms.
3. How We Use Your Information
The information you provide is used to:
- Respond to charter enquiries and confirm bookings
- Coordinate provisions, dietary requirements, and logistics for your charter
- Send you booking-related communications before and after your charter
- Improve the functionality and content of our website using aggregated analytics data
We do not use your information for automated marketing campaigns or share it with third-party advertising networks.
4. Legal Basis for Processing
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your personal data on the following bases:
- Contractual necessity — when processing is required to respond to your booking request or fulfil a charter agreement
- Legitimate interests — for website analytics and improving our service, where these interests do not override your rights
- Consent — for optional cookies, which you may accept or decline via our cookie banner
5. How Long We Keep Your Data
Booking-related information is kept for a maximum of three years following the charter date, or for as long as required to comply with Thai tax and commercial record-keeping obligations. Website analytics data is retained in aggregated, anonymised form.
6. Data Sharing
We share personal data with third parties only where necessary:
- Website hosting and email service providers who process data on our behalf
- Analytics services (such as Google Analytics) that collect aggregated usage data
- Payment processors for any digital transactions
We do not sell personal data to any party. We do not share your information with advertising networks.
7. Cookies
Our website uses cookies to support basic functionality and understand how visitors use the site. You can manage your preferences at any time via our Cookie Policy page.
8. Your Rights
Under the Thailand PDPA, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data, subject to legal retention requirements
- Object to certain types of data processing
- Withdraw consent at any time where consent is the basis for processing
- Lodge a complaint with the Personal Data Protection Committee (PDPC) if you believe your rights have been violated
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to booking data is restricted to Sundara staff directly involved in your charter.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before providing any personal information.
11. Children
Our website is not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.
12. Policy Updates
We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after an update constitutes acceptance of the revised policy.
13. Contact
Sundara
71/9 Railay East Road, Ao Nang, Krabi 81000, Thailand
[email protected]